Service updates

Service adjustments

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Waste essential services continue

As of 21 September 2021, Auckland’s kerbside rubbish, recycling and food scraps collections are considered essential services and will continue as usual during Alert Level 3. In order to keep providing this service, the council will be following all Ministry of Health guidelines to ensure that public health is not compromised. Anyone with a food scraps bin should avoid placing tissues in them. 

Here are the steps that you can take to make sure your kerbside collection is picked up:

  • Collections should be placed kerbside by 7am on your normal day.
  • As more people park on the road, make sure your bins are visible and are not blocked by vehicles. The collectors need to be able to access your bin using the automated technology as much as possible to reduce unnecessary contact.
  • The “pay as you throw” refuse service is running as normal in areas that use bin tags. The tags will be checked and removed as usual. Rubbish bags and pay as you throw bin tags are still available from all supermarkets for areas that have this service. Only bins with tags will be collected. Anyone with a food scraps bin should avoid placing tissues in them. These, and other hygiene products, should be bagged and placed in rubbish bins.
  • Wipe down your bin handles and wash your hands after you’ve touched your bin.

For those in self-isolation or feeling unwell please can you double bag your rubbish. Please put all of your rubbish (including tissues and disposable masks) in a plain plastic rubbish bag, then tie the bag when it is about three-quarters full. Then place the plastic bag either into your Council rubbish bag or wheelie bin. After you have placed these materials inside your council rubbish bag or bin, you should wait 72 hours before placing your council rubbish bag or bin out on the kerbside for collection.

Waitākere Refuse and Recycling Centre

Waitākere Refuse and Recycling Centre is now open to the public Monday to Friday 8am-5pm and Saturday and Sunday 9am-4pm with limited services. 

Expect delays due to COVID-19 social distancing requirements. Check Google Maps for live updates on wait times. Traffic management measures are in place to reduce queueing and maintain traffic safety. We recommend only coming if you have an urgent need to do so. Check aucklandcouncil.govt.nz for more information.

Landfills, transfer stations and community recycling centres

For all facilities, 2 metre distancing protocols are in place, along with cashless payment. Please follow the guidelines for wearing a face mask or a face covering and use the NZ COVID Tracer app when entering all sites.

  • The Waiuku, Rustybrook, Devonport and Helensville Community Refuse and Recycling Centres are open but with restricted services. All other Community Recycling Centres are closed at this time.
  • The Waiheke Community Resource Recovery Park (Waiheke Transfer Station), Claris Landfill and Waitākere Refuse and Recycling Transfer Station are open but with restricted services. Expect delays and only visit if essential.
  • Silverdale Transfer Station, The Waiheke Community Resource Recovery Park (Waiheke Transfer Station), Claris Landfill and Waitākere Refuse and Recycling Transfer Station are open but with restricted services
  • Contact all other rubbish and recycling companies directly for opening hours and restrictions.

Inorganics

Household on-property inorganic collections are resuming under Level 3. You will be contacted if the timing for your collection has changed. Our collectors will be following 2 metre distancing protocols.

Bin requests

You can request a different sized bin, a new bin, replacements, exchanges and repairs as usual. Our staff will be following 2 metre distancing protocols.