Make the most of waste by the Auckland Council

Roadside collection services

What you need to know about rubbish and recycling

Roadside waste collection services for rubbish and recycling are available to those properties that pay a waste charge as part of their rates or to those who have pre-purchased official 60-litre Auckland Council rubbish bags.

Some properties are not entitled to any council waste services because no waste charge is currently paid. If you are interested in finding out if your property is eligible for council waste services – roadside rubbish and recycling, and on-property inorganic collection services (which will incur waste charges) - you can contact Council on 09 301 0101.

Roadside rubbish collection service

From 1 July 2020, the colour of official Auckland Council rubbish bags on Waiheke Island will be changing from red to orange so there is one standard bag colour across the Auckland region. You can continue using the red bags until your stocks have run out.

Your rubbish should be placed out by 7am each collection day in either an official Auckland Council rubbish wheelie bin or an official Auckland Council rubbish bag.

A rubbish bag redemption letter will be sent out in late May 2020 to all properties that pay a waste charge and are currently using a yearly allocation of rubbish bags. You can take your letter to the outlets listed in the letter to collect your bag allocation from Saturday 30 May 2020. 

If you use up your annual allocation of rubbish bags before 30 June 2021, you are able to purchase additional official 60-litre Auckland Council rubbish bags from the Waiheke Island Service Centre from Monday to Friday, 8.30am to 4.30pm.  Bags currently cost $3.90 each.  Bags are also available from other retail outlets on the island (prices may vary).

The $3.90 cost for rubbish bags is consistent with the pricing of a rubbish bag on other Hauraki Gulf Islands.  The cost is higher than that of rubbish bags on the Auckland isthmus because waste disposal expenses are significantly higher for the Hauraki Gulf Islands than they are on the mainland.  Auckland Council is still subsidising the total cost of waste disposal on Waiheke Island through regional rates.

If you want to switch to a 120-litre rubbish wheelie bin, phone Auckland Council on 09 301 0101 and a bin will be delivered to your property.

If you don’t pay a waste charge in your rates, you can purchase Auckland Council rubbish bags from the Waiheke Island Service Centre or other retail outlets on the island and leave your rubbish on the roadside by 7am each collection day.

If your bag or wheelie bin isn’t full, you can wait until it is full before putting it out on your weekly collection day. Your collection day will not change but the time we collect your rubbish from the roadside may change. 

To make roadside waste collections more efficient and effective, bins will start being collected from 7am in your area.  Please place your bin on the roadside in a place that makes it easy for our trucks to access at least one hour before we start collections.  Wheelie bins and rubbish bags can also be placed out on the roadside the night before, ready for collection the following morning. 

You can use Auckland Council’s online rubbish collection day search to find out when your next collection is.

If you do not pay a waste charge, household rubbish can be dropped off at the new Community Resource Recovery Park (RRP) during opening hours (charges may apply).

Roadside recycling collection service

Auckland Council’s roadside recycling collection service is making a switch from bags to bins to make it even easier to recycle right. From early June 2020, we’re rolling out new 240-litre recycling wheelie bins for all households that pay a waste charge but don’t currently have a recycling bin.

You can start using your new recycling wheelie bin as soon as you receive it.  Bins will be delivered to all households by 30 June 2020.

Assisted services are available to customers with age-related or disability support needs who need assistance to get their household rubbish and recycling to the roadside each week. Please call council on 09 301 0101 to discuss your support needs.

If you have concerns about using a wheelie bin at your property, please contact council to discuss what alternative recycling service solutions are available. You are able to store your recycling wheelie bin at the end of your driveway as long as it remains inside your property boundary.

Use the roadside recycling collection service to help us divert recyclable materials from landfill. Simply empty and rinse all plastic, glass, metal and cardboard packaging containers from the kitchen, bathroom, and laundry, as well as paper and cardboard and place them loose in your recycling bin. Once you’ve reduced, reused, and recycled all you can, the rest goes in your rubbish bin or bag.

After 3 August 2020, recyclable materials will only be collected from the roadside when they are placed in official Auckland Council recycling wheelie bins. Recyclable materials presented in any other containers, such as plastic bags, fishing crates or cardboard boxes, will not be collected.

The roadside recycling collection service will be changing from weekly to fortnightly so that Waiheke’s recycling collection service aligns with the rest of the Auckland region. Your collection day will remain the same, but the frequency of collection will change to every second week. Each household will receive a letter from council in June 2020 to advise them of the date for their first fortnightly recycling collection from 1 July.

To make roadside recycling collections more efficient and effective, recycling bins will start being collected from 7am in your area. Please place your bin on the roadside, in a place that makes it easy for our trucks to access, at least one hour before we start collections. Wheelie bins can also be placed out on the roadside the night before, ready for collection the following morning.

A new recycling bin inspector will be employed on Waiheke Island to support the community to reduce levels of recycling contamination in the roadside wheelie bins.

If you do not pay a waste charge, recyclable household material can be dropped off at the new Community RRP during opening hours (charges may apply).

Wheelie bins

The default service options for wheelie bins on Waiheke Island are a 120-litre rubbish bin and a 240-litre recycling bin. If you would like a smaller recycling bin, one is available on request. 360-litre bins are not available on the island.  However, you can order an additional recycling bin for an extra cost. If either your rubbish or recycling wheelie bin gets broken or goes missing, you can request a new bin, bin repair or replacement on the Auckland Council website.

Your wheelie bin/s must be returned to within your property boundary within 24 hours of collection. If your bin is left at the roadside, it may be removed permanently.

Your Local Team

Local operators run the new services to increase community ownership for waste diversion and support the community’s goal of zero waste to landfill by 2040, outlined in the Tikapa Moana Hauraki Gulf Islands Waste Plan 2018.

From 1 July 2020, roadside rubbish and recycling collection services, illegal dumping services, and the on-property inorganic collection service will be provided by the Waiheke branch of AIM Services. 

AIM Services are partnering with local community organisations Island Waste Collective and Clean Island to deliver an integrated waste and resource recovery system that is focused on community-led solutions that achieve the island’s goal of zero waste to landfill by 2040.