Frequently asked questions
If you have not already requested a different bin size, you will receive a standard 120L bin.
If you find this size doesn't suit your needs, you can request to change to a smaller bin (80L) or a larger bin (240L). Learn about ordering a different bin size here
The tag works like an airport luggage tag – on the back of the tag instructions explain how to place the tag around the bin handle. Attach the tag to the left-hand bin handle so our collectors can see them.
Tags will be available at Council Service Centres and major retailers.
It is estimated that 45% of all household rubbish (by weight) is food scraps, so if you are using the food scraps collection service and/or composting, as well as recycling, this should allow you to fit all of your rubbish into the rubbish bin. You can request to swap to a bigger bin however larger bins cost more to empty – see above for collection prices.
Your bins must be placed on the kerbside, the same place as you would put your recycling bin. Make sure the bin is not on the road, and is away from any poles, trees and fences.
In Papakura, you will be able to buy bags from:
- New World Papakura
- Pak N Save Takanini
- Countdown Takanini
- Countdown Roselands
- Countdown Papakura
- Redhill Superette
- Keri Hill Superette
- Settlement Dairy
- Southern Superette
- Swallow Dairy.
Yes, we can offer an assisted service. Please contact council on 09 301 0101. One of our Waste Solutions team will be in contact to see how we can help.
You can put any food scraps, such as fruit or vegetable peelings, meal leftovers, bread, pasta and rice, dairy products, coffee grounds, and tea bags. Visit the Auckland Council website for a list of what can and cannot go in the bin.
The kitchen caddy is for collecting food scraps in the kitchen, before you empty it into the kerbside bin.
Please make sure your bin placed out on the kerbside by 7am to make sure you don't miss the collection.
If your bin was out at the correct time but still hasn't been collected, check your bin – if there is a red slip attached, this means your bin contained too many of the wrong items for us to collect. Please check the sticker on your bin lid for more information about what can and can't be accepted.
If your bin was out by 7am and you didn't receive a red slip, please call our contact centre on 09 301 0101.
The food scraps collection service is paid for by a targeted rate.
Food scraps are full of valuable nutrients, nitrogen and carbon. The collected material will be processed for compost for agriculture, fruit and vegetable growing and farming across the upper North Island. The process helps to close the nutrient cycle, making food production more sustainable and environmentally friendly as a result.
Compost will also be available for council partners and local community groups' gardens to use on food growing projects and community gardens – generating wider social and environmental benefits to the region.
Use a council bin liner for your food scraps kitchen caddy to keep the odours at bay. Using liners is optional. However, if you do choose to use liners, only official Auckland Council compostable liners will be accepted. Liners are available to purchase at your local supermarkets, Service Centres and Libraries for $2 per pack of eight.
You can also use:
- Paper towels
- No liner at all.
Please don’t use:
- Plastic bags
- Any other liners that are not the official Auckland Council liner.
Yes. The packing of the compostable liners is made of an organic material, so is able to go into your food scraps bin.
The bins have been designed with a lock feature to help prevent pests or animals from getting into the bin. Simply pull the handle into an upright position to lock the bin.
The new food scraps service does not replace home composting. The food scraps bin takes all types of food scraps including the ones that are not easily composted, such as meat, small bones and shellfish.
Like your household recycling bin, there is no ‘opt out’.
Unfortunately compostable packaging including plates, cutlery and coffee cups can’t go into the food waste bin. This is because these take much longer to break down than food scraps.
Contact Auckland Council on 09 301 0101 and request a replacement.
You can request a bin online or call Auckland Council on 09 301 0101.
Yes, you can. Please call Auckland Council on 09 301 0101 and request a second bin.